Contact Serverbear
Straight to the point. No being sent van het kastje naar de muur.
Already a customer
Open a ticket from the client area, or email support@serverbear.eu. Tickets are faster, because they arrive attached to your account and to the server in question.
Monday to Friday, 09:00 to 17:00 CET, excluding public holidays. We aim to respond within 24 hours during business hours. Outside them, critical issues such as a server being down are handled on a best-effort basis.
Live incidents and planned maintenance are on our status page: status.cbws.nl.
Thinking about it
Questions before you order are welcome, and you will get an answer from someone who runs the platform rather than a script. Email support@serverbear.eu and say what you are trying to build. If we are not the right fit, we will tell you that too.
Most answers are already on the site: every plan and price is on the VPS page, the differences between locations are on where your server runs, and what we commit to is in the SLA. Worth reading that one before you buy rather than after.
Privacy and your data
To exercise any of your rights under the GDPR, email privacy@serverbear.eu. We respond within four weeks at the latest, and usually much sooner. Our Privacy Policy sets out what we collect and why.
Who you are dealing with
Serverbear is a brand of CBWS B.V., a Dutch company. The same people build and run the network, the hypervisors and this website.
- CBWS B.V., trading as Serverbear
- Spaarpot Oost 6B, 5667 KT Geldrop, The Netherlands
- Chamber of Commerce (KVK): 87442280
- VAT (BTW): NL864295376B01