Serverbear, a brand of CBWS B.V., located at Leenderweg 83 A, 5614HL, Eindhoven. CBWS B.V. is registered with the Chamber of Commerce under number 87442280.

1. Collection and processing of personal data

Personal data is collected by Serverbear only when you contact us directly, for example, when ordering product information, making an availability inquiry, or ordering one of our products. The data and information you provide to Serverbear will be stored carefully and confidentially by Serverbear. Serverbear may only use your personal data for necessary, specific purposes. All personal data required in this context is collected, processed, and used exclusively to safeguard our own business interests with regard to advising and supporting our clients and interested parties, or for the purpose of concluding a contract. Your data is treated confidentially and is not passed on to third parties for commercial or non-commercial purposes, unless this is necessary to provide the requested service or when we are legally obliged to do so.

Serverbear will maintain a register of processing activities on the basis of the GDPR. Serverbear will not retain your personal data for longer than necessary. Serverbear is not permitted to lend, rent, sell, or in any other way disclose your personal data.

In certain sectors of its service offering, Serverbear uses so-called session cookies to make these services more individually available to you for the duration of your visit. These are small codes that our web server may send to your computer and have no meaning outside of our web pages. You can set your browser to inform you about the placement of cookies. In this way, the use of cookies is made transparent to you.

If Serverbear is obliged to provide confidential information to third parties pursuant to a statutory provision or a court ruling, and Serverbear cannot invoke a right of nondisclosure recognized or permitted by law or the competent court, then Serverbear is not liable for damages or compensation.

2. Description of personal data

Serverbear may process personal data about you because you use the Products and/or Services of Serverbear and/or because you have provided your personal data to Serverbear yourself. Serverbear may process the following personal data from you:

• Your first and last name
• Your address details
• Your phone number
• Your email address
• Your payment details
• Your IP address

3. Cookies

Serverbear will ask website visitors for prior permission to collect information through tracking cookies. The information that Serverbear collects through cookies can be used for functional and analytical purposes. Serverbear uses the information it collects for:

• Gaining better insight into the number and type of website visitors.
• Segmenting website visitors with the aim of mapping the differences between website visitors who generate conversions and those who do not.
• Refining and optimizing strategies for advertising campaigns.

4. Security

To protect the data we have collected and processed about you against unauthorized access and misuse, we have taken extensive technical and organizational security measures. These are regularly checked and adapted to the latest technological developments.

5. Marketing activities

As part of its marketing activities, Serverbear keeps general visitor data of its visitors. In this context, the IP address of your computer and the time of the data request, which the visitor’s browser sends, can be registered. This data can be used for statistical analyses of visitor and click behavior on the website. The data is anonymized as much as possible. Finally, customer data can be used to bring the services of Serverbear to their attention. Examples include placing company details with photos of an event on the website or other social media channels.

6. Processing of personal data of minors

Serverbear only processes personal data of minors (persons under the age of 16) if written consent has been given by the parent, guardian, or legal representative. However, Serverbear cannot verify whether a visitor is older than 17. Serverbear therefore advises parents, guardians, or legal representatives to be involved in their children’s online activities to prevent their children’s personal data from being collected without their parental consent.

7. Processing personal data with third parties

Serverbear only provides personal data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. In the event that Serverbear collaborates with external parties involving the exchange of personal data, Serverbear will make agreements about the requirements that the exchange of personal data must meet. These agreements will comply with the legal frameworks.

8. Rights of data subjects

Serverbear honors all of your rights as a data subject. The data subject is the natural person to whom the processed or to-be-processed personal data relates. One of the aims of the GDPR is to protect data subjects as well as possible when their personal data is processed. To ensure this protection and fair processing of personal data, the GDPR provides the data subject with a number of rights that the data subject can exercise against the data controller (in this case, Serverbear).

The data subject has the right to information about the processing of his/her personal data, the right of access to his/her personal data, the right to correction, rectification, or completion of any incorrect personal data, the right to erasure of the personal data (“the right to be forgotten”), the right to restriction of the processing of his/her personal data, the right to object to the processing of his/her personal data, the right to transfer his/her personal data (“data portability”), the right not to be subject to automated decision-making, and the right to object to the processing of personal data.

You can submit a request to exercise one of the above rights by sending an e-mail to privacy@serverbear.nl. Serverbear will respond to your request as soon as possible, but in any case within 4 weeks.

9. Applicable law and disputes

Disputes arising from or in connection with this disclaimer shall be submitted exclusively to the competent court in the Netherlands, unless mandatory law provides otherwise.

10. Changes to the Privacy Policy

Serverbear is authorized to clarify, expand, or adapt its Privacy Policy, for example, when legislation changes or comes into effect.

11. Questions?

If you have any questions about this disclaimer or our privacy policy, please contact us.

Register of processing activities

Last update: 09-07-2025

This register outlines the personal data processing activities conducted by Serverbear and only regard these services provided under the Serverbear brand, in accordance with the General Data Protection Regulation (GDPR).

Controller Details

• Company: CBWS B.V. (trading as Serverbear)
• Address: Leenderweg 83 A, 5614HL, Eindhoven, Netherlands
• Chamber of Commerce Number: 87442280
• Privacy Contact Email: privacy@serverbear.eu

1. Service Delivery and Contract Execution

• Purpose of Processing:
  • To enter into and execute agreements with customers.
  • To provide and manage the contracted Services, including hosting and customer accounts.
  • To process payments for Services.
  • To provide customer support and advice.
  • To process domain registrations.
• Categories of Data Subjects:
  • Customers (natural or legal persons).
  • Authorised representatives or agents of customers.
• Categories of Personal Data:
  • First and last name.
  • Address details.
  • Phone number.
  • Email address.
  • Payment details.
  • Data stored or processed by the customer using the Services (e.g., websites, applications).
  • Account access credentials.
• Recipients of the Data:
  • Third parties hired to help execute the Agreement.
  • For domain registrations: the computer center, registrars, and registration authorities.
• Data Retention Period:
  • Data is not kept longer than is necessary.
  • Upon termination of the Agreement, all customer data is immediately made inaccessible or removed and is irreversibly deleted using ‘data shredding’ software. Except for data that has to be saved for legal reasons (e.g. Tax data).

2. Website Analytics and Improvement

• Purpose of Processing:
  • To conduct statistical analysis of visitor and click behavior on the website.
  • To gain better insight into the number and type of website visitors.
  • To segment visitors to refine and optimize advertising strategies.
• Categories of Data Subjects:
  • Visitors to the Serverbear website.
• Categories of Personal Data:
  • IP address.
  • Time of data request and data sent by the visitor’s browser.
  • Information collected via tracking cookies (with prior consent).
• Recipients of the Data:
  • The provided documents do not specify any recipients for this data.
• Data Retention Period:
  • The data is anonymised as much as possible. No specific retention period is mentioned.

3. Marketing and Public Communications

• Purpose of Processing:
  • To bring services to the attention of customers.
  • To publish customer company details and photos on the website or social media channels.
  • To advise and guide potential customers and interested parties.
• Categories of Data Subjects:
  • Customers.
  • Interested parties who make inquiries.
• Categories of Personal Data:
  • Contact details provided during an inquiry.
  • Company details and photos of events.
• Recipients of the Data:
  • The general public, via the company website and social media channels (Facebook, Twitter, Instagram, Pinterest).

General Information

• Data Transfers to Third Countries:
  • No data is transferred to countries outside of the EU.
• Security Measures:
  • Comprehensive technical and organizational security measures have been taken to protect data against unauthorized access and misuse. These measures are regularly checked and updated. Serverbear may also use technical measures to protect its Materials.